DNS Enterprises Terms And Conditions
These Terms and Conditions supersede all previous
representations, understandings or agreements and shall prevail
notwithstanding any variance with terms and conditions of any
order submitted. Use of my services constitutes acceptance of
these Terms and Conditions.
A – LIMITED LIABILITY
Stephan Uys Trading as DNS Enterprises is without liability for
damages caused or allegedly caused by any failure of
performance, error, omission, interruption, deletion, defect,
virus, delay in operation or transmission, inaccurate
information, communications line failure, theft or destruction
of or unauthorized access to, alteration of, or use of records,
whether for breach of contract, tortuous behavior, negligence,
or under any other cause of action.
Should any provision of this agreement be held to be illegal,
invalid, or unenforceable by a court law, the legality, validity
and enforceability of the remaining provisions of this agreement
shall remain unaffected thereby unless otherwise stated.
Stephan Uys Trading As DNS Enterprises also disclaims any
warranty of merchantability or fitness for a particular purpose.
Stephan Uys Trading As DNS Enterprises will not be responsible
for any damage suffered. This includes loss of data resulting
from delays, non-deliveries, mis-deliveries, or service
interruptions caused by Stephan Uys Trading As DNS Enterprises
(or visitors, members, contributors or others) negligence,
errors or omissions.
B – GRAPHICS IMAGES AND MATERIALS
All graphics and text are to be supplied by the client in
electronic format. Illustrations and photographs must be in Jpeg
format.
DNS Enterprises cannot take responsibility for any copyright
infringements caused by materials submitted by the client. We
reserve the right to refuse any material of a copyrighted nature
unless adequate proof is given of permission to use such
material.
NOTE: Should the client not supply DNS Enterprises with the
above information in electronic format, our standard hourly rate
of R290/hour will be charged in addition to the design fee for
drafting of text on website pages. Scanning of graphics will be
charged at an additional R20 per scan. The rate of R290/hour
would also be charged in addition to the quoted price where the
client requests Flash graphics, as these are very labour
intensive to create. A separate quote would be given in such
cases.
C – THE DESIGN POROCESS
Note, the design process can only start once ALL the information
/ text / images have been supplied by the client.
The design process entails the following:
1. Client supplies all text / information / photos / logos and
branding colours to be used.
2. DNS Enterprises invoices client for 50% deposit
3. The client accepts the proposal and pays the 50% deposit into
DNS Enterprises’s bank account.
4. DNS Enterprises prepares design draft based on material
supplied in step one.
5. The client is notified and a process of reciprocal information
flow follows in order to get the design and layout of the
template as per the client’s specifications. The first step is
to get the design and layout finalized before continuing with
the rest of the website. Only 1 page is presented to the client
as a design draft concept.
6. The price as quoted on the proposal includes only the first
draft and 2 further drafts or changes. It is thus important that
the client gives DNS Enterprises as much information as possible
with regard to colour schemes and layout.
7. Once the client has given final written approval of the design
and layout, the rest of the website is finalized by including
the correct text as well as any additional photographs and/or
graphics – as supplied by the client.
8. The completed website is then submitted to the client whereafter, the client is again expected to approve the final
website in writing, indicating the end of the design process.
9. Upon completion of the design process, the client pays over to
DNS Enterprises the outstanding amount as per the proposal or as
agreed upon in writing.
10. Once DNS Enterprises has received the final amount, the
website shall be launched on the Internet.
11. After this, DNS Enterprises shall give the client a further 3
Month period, referred to as a ‘fine tuning” period, in which to
iron out any possible problems with the website. This includes
correction of links not working and any other technical errors.
It excludes changes to the design. Design changes will be
carried out at an additional cost of R290/hour.
12. After the 3 month period, DNS Enterprises shall carry out
website maintenance at R290/hour. This will be charged on half
hour increments after a full hour’s work has been carried out
and the client shall be kept updated of this.
13. DNS Enterprises shall supply the client with the correct
invoices for all payments made.
14. NOTE – changes to the design and layout ordered after the
client has approved, in writing, the design and layout in
writing shall be charged at an additional rate of R290/hour.
D – YOUR PRIVACY
We do not share or sell any of your details with third party
companies.
E - PAYMENTS OF ACCOUNTS
1. A deposit is required from any new client before any work is
carried out.
2. The balance is payable upon delivery or within 30 days of the
first
invoice, whichever comes first.
3. It is the policy of DNS Enterprises that any outstanding
accounts for work carried out by DNS Enterprises or its
affiliates are required to be paid in full, no later than 30
days from the date of the invoice unless by prior arrangement
with DNS Enterprises.
4. Once a deposit is paid and work completed you are obliged to
pay the balance of payment in full. We will contact clients via
email and telephone to remind them of such payments if they are
not received when due.
5. If accounts are not settled or DNS Enterprises have not been
contacted regarding the delay, access to the related website may
be denied and web pages removed, we will then pass such cases to
the Small Claims Court to pursue payment, non payment can result
court judgements being added to the clients credit rating.
6. Following consistent non payment of an invoice our Legal
Advisors will contact the client in question, with a view to
taking the matter further and if need be to seek payment through
legal procedures, and if necessary court summons.
7. The website, graphics and any programming code remain the
property of DNS Enterprises until all outstanding accounts are
paid in full.
8. Refunds are given at SOLE DISCRETION of DNS Enterprises.
F - WEBSITE HOSTING
Whilst DNS Enterprises uses a third party hosting company to
host websites, no guarantees can be made as to the availability
or interruption of this service by DNS Enterprises cannot accept
liability for losses caused by the unavailability, malfunction
or interruption of this service, or for loss of turnover, sales,
revenue, profits or indirect, consequential or special loss.
G – SEARCH ENGINE OPTIMISATION / MARKETING / RANKING
Search Engine Optimization is an ongoing process that involves a
variety of important aspects. Whilst customers are guaranteed a
properly optimized website (phase 1) as well as our very best
service and advice, Stephan Uys Trading As DNS Enterprises
cannot guarantee rankings and/or results as we do not exercise
continuous control over the actions of neither customers nor the
search engines.
H – MEETINGS
Quotations will be done via email, I do not do meetings for
websites under R5000. In the time we have arranged and held our
meeting I could have finished your project already. If you
require a meeting with me and your quoted website is under R5000
it will be @ my hourly rate. If I am required to travel to
Johannesburg I will levy at least 3 hours time. One of the
reasons I can offer such value for money at such speed is
because I do not have meetings with clients which takes a
significant part out of my day. You send me what you want done
and I do it and it is done before you can arrange a meeting with
me.
I – FREE 3 MONTH GUARANTEE
I will correct any errors to the design, content, visual effects
and programming of your website for three months after launch of
your website to ensure your website is working 100% the way it
should be. This is to ensure your satisfaction with the final
result and to ensure everything is working as per original
specification.
Any alterations or additions and changes to the website design
or content other than corrections will be billed for.
This guarantee only includes website design packages and not
marketing packages, search engine optimisation and rankings. I
can not guarantee results for search engine rankings as I and
all webmasters in the world are 100% at the mercy of the Search
Engines such as Yahoo, Google and MSN. They can change their
algorithms at any time and with it your rankings.
